This Privacy Policy explains how Rio Luxury Real Estate processes personal data when a person visits our websites, requests information about a property, uses a form, creates or uses an account, or interacts with our digital channels.
1. Data we may process
Depending on the interaction, we may process information such as name, telephone number, email address, country or city of residence, property preferences, property or development of interest, investment range, messages submitted through our forms and other information voluntarily provided by the user.
Where account functionality is available, information necessary to create, authenticate and manage the user’s profile may also be processed.
During browsing, technical information may also be processed, including IP address, device and browser information, pages visited, traffic source, technical identifiers, browsing events and information associated with cookies or similar technologies.
2. Purposes of processing
Personal data may be used to respond to enquiries, present properties or developments relevant to the expressed interest, manage commercial communications, follow up on real estate opportunities, manage user accounts, provide support, improve website functionality and security, measure use and performance and comply with applicable legal or regulatory obligations.
3. Legal bases
Depending on the circumstances and applicable law, processing may be based on consent, steps requested by the individual before entering into a possible transaction, performance of a contract, compliance with legal or regulatory obligations, or legitimate interests relating to security, customer service, management and improvement of services.
4. Forms and accounts
The websites use form and real estate management functionality that may enable contact requests, registration, login and profile management. Information submitted through these functions is processed in order to respond to the request and manage the corresponding relationship.
Users should not provide personal information relating to another person unless they are authorised to do so.
5. Cookies and similar technologies
The websites may use cookies and similar technologies necessary for platform functionality, authentication, security, preference storage and measurement of service usage.
Google Tag Manager and Google tags may also be used for technical tag management and measurement of browsing events. Depending on the active configuration, these technologies may process device and browser information, IP address, pages visited and interactions performed.
6. Third-party services and embedded content
The websites may integrate external services such as Google Maps, YouTube and Vimeo. When these services or embedded materials are loaded or used, the relevant providers may receive technical information and may use cookies or similar technologies in accordance with their own privacy policies.
WhatsApp buttons and links may redirect users to a service operated by Meta Platforms or related companies. Use of WhatsApp is also subject to the relevant provider’s terms and privacy practices.
7. Sharing of personal data
Where necessary, information may be shared with technology providers, service providers, professionals involved in the enquiry, property owners, developers, construction companies or real estate partners associated with the property or development requested, according to the purpose of the interaction and applicable law.
Information may also be disclosed where required by law, court order, protection of legal rights or prevention of fraud and abuse.
8. International transfers
Some technology providers used by the websites may store or process information in other countries. Where this occurs, we seek to use providers that implement data protection mechanisms compatible with applicable legal requirements.
9. Data retention
Personal data is retained for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to requests, maintain legitimate business records, exercise legal rights and comply with legal or regulatory obligations. Retention periods may vary according to the nature of the information and the relationship with the individual.
10. Security
Reasonable technical and organisational measures are used to protect personal data against unauthorised access, alteration, loss, disclosure or misuse. No Internet-connected system, however, can provide absolute security.
11. Individual rights
Subject to applicable law, individuals may request confirmation of processing, access, correction, updating, deletion or anonymisation where applicable, information about sharing, portability where legally available and withdrawal of consent.
Privacy-related requests may be submitted through the contact channels made available on the Rio Luxury Real Estate websites.
12. International users
Where the data protection rules of another jurisdiction apply to a particular user’s relationship with us, the mandatory rights and protections provided by those rules will be respected.
13. Children
The real estate services presented on the websites are not intentionally directed at children. If inappropriate processing of a minor’s personal data is identified, appropriate steps may be taken to delete or otherwise regularise that processing in accordance with applicable law.
14. Changes to this Policy
This Privacy Policy may be updated to reflect legal, technological or operational changes. The version published on the website will be the current version.